Many solar installation companies can successfully install a solar panel system for your home.But most companies fall short when it comes to providing proper post installation customer service. More fall shorter when it comes to customer education.
Post Installation Customer Service And System Education
Both proper post installation customer service and customer education are often over looked or not even considered when choosing a solar installation company.
When looking for a quality solar installation company, the most important step a potential customer can take is to look at online reviews of the company. This will provide you with a general idea of the company and quality of their work. If it’s possible to communicate (via phone, text, or email) with past customers, this can help a potential customer learn more about the company.
The internet is abundant with horrific customer reviews of solar installation companies. Most of them relate to either the physical installation or the post installation customer service.
A top rated solar company will follow specific steps before starting your project.
- Schedule an In-Person Visit
They will schedule an in-person visit and a sales representative will come to your home that same day or within a day or two of initial contact. - Answer Questions & Address Concerns
During the onsite visit the representative will sit down with the home or business owners, answer all questions, address all concerns, make sure the customers fully understand everything relating to the project, including the system size, energy generation and offset the system will provide. - Create an Installation Plan
After the consultation is over typically the representative will then do an installation plan for the home picking out a suitable place for the installation of the batteries and measuring off any areas of the home relating to the installation. - Sign Applications & Apply for Permits
When the customer moves forward on the project the representative should guide the client through the process of signing the necessary applications, permits and communicate the installation date of the project. - Provide Exemplary Post-Installation Customer Service
After the project is installed the true test of customer service begins!
The customer will need a walkthrough with all apps explained to monitor the system performance and production.
No doubt there will be many questions within the first couple of weeks after the system first comes online as the new customer gets comfortable with the operation of the system.
All company support emails and phone numbers should be made available for future service and troubleshooting.
And finally, the representative and company should keep all communications up with the new customer, periodically checking in them to make sure everything is going well with the system and that they are satisfied.
Top level solar companies in Maui have used this format for years, it’s a well tried and tested method for positive outcomes. For more information or to schedule your risk free consultation, Contact Maui Sun Solar.
